|


About Us
Employers
Candidates
Registered Reps
Resource Links
Contact
Us |
 |
|
News
You Can Use Today
we complete our 8-part series of articles from well
known Professional Business Coach, Joseph J. Lukacs, entitled
Success Rituals of Top Producers. In case you missed
one, they are all archived and available for viewing at our
website, www.goingindependent.com,
in our Newsletter section. Happy
reading! | |
|
|
Success Rituals Of Top Producers
Part #8:
How to get People Motivated to Take
Action By Joseph J. Lukacs
|
Introduction:
Most
advisors do not
realize how their prospects and clients make
decisions. Sometimes there is a mismatch in how
the advisor presents an idea or strategy and how
the client or prospect processes it. If the
presentation is off just enough where the client
or prospect is slightly confused, or if you don't
meet their buying strategy, they will not take
action and will want to think about it - in other
words, procrastinate. Many advisors frequently
lose opportunities because they do not realize
they must adopt, and present information in, the
client's style, not their own style. Below I have
detailed some of the different strategies people
use to make decisions.
Buying
Strategies
A
buying strategy refers to how people make
decisions. We all have different ways of deciding
whether or not we are going to purchase something,
whether it is a product or a service. We go though
a certain sequence. When you are talking to
another person, if you can uncover what that
person's strategies are, it gives you all the
power and knowledge necessary to get that person
to say yes to you. You'll be able to present to
them in the style and manner that they process
information best, and you'll fast-track their
decision-making process. The way most advisors
present ideas or strategies to other people is the
way they like to have information given to them.
For instance, if you have a detailed-type
strategy, you probably try to sell in a detailed
way, but if the client is more a "big picture,
non-detailed" person, you will shut them down. You
must become flexible and be able to deal with all
kinds of strategies. One "size" does not fit
all.
How
that person decided on which financial advisor to
work with in the past is probably how they will
decide if you are the advisor they want to work
with today. They will use the same pattern again.
One of the things you need to know in as much
detail as possible is, how did that person choose
their last advisor. That is very important,
because they will run that same pattern again when
they decide whether or not you are the one they
now want to work with.
Five
Patterns
Pattern
No. 1
- Towards
vs. Away.
This buying pattern can be thought of as pleasure
(towards) versus fear (away). For example, if you
were to ask a client, "What is most important to
you in a financial advisor?" they might say, "I
want someone who is proactive, who has my best
interests at heart," etc. Or they might answer, "I
don't want to be abandoned, or feel like my phone
calls won't be returned." You can probably see
that the first is towards and the second is away.
By answering the question, "What do you look for
in a financial advisor - what's most important?"
you can understand that if they answer positively
and proactively they definitely want a "towards"
strategy, so you will want to spend time telling
them how great it is going to be to work together.
But if you have a person that's complaining, you
should tell them all the things you won't do, like
not calling or not meeting with them. In essence
you give each of them what they want.
Pattern
No. 2 - Internal vs. External Frames of
Reference. An
internal frame of reference means the person is
capable of sorting out in their minds whether
something makes sense to them or not - they have
an internal strategy. References don't mean much
to people like that. They don't need a lot of
background data - it either feels good to them or
not. But a person with an external frame of
reference is the opposite. This person does the
research, asks for references, and wants to know
how other sources feel about your strategies and
advice. If you have an internal person and you
give them a lot of external data, it's meaningless
to them. If you have an external person and you do
not provide what they require in order to make a
decision, they will not make that decision. In
your questioning of people, ask how they decided
to go with their last financial
advisor.
Pattern
No. 3 - Completion vs.
Process.
Process buyers spend a lot of time on the process
prior to making a decision. We like to call them
engineer-like. They will drive you crazy; they
will take a lot of time - they have a process they
need to go through. If somebody says, "I've got to
go home and sleep on it," that would be an
indication of a process person. A completion
person, on the other hand, would say, "Let's just
do it." If you are dealing with a
process-orientated person and you try to shortcut
their process, you will destroy the rapport you
have with them and they will not do business with
you. They have to go through their sequencing. Ask
this question: "I'm curious. How much time did you
take before you decided on your last advisor?" Ask
them about any major decision (e.g., car or home),
and how long it took them to decide about it.
Their answer will give you a lot of insight. With
a completion person, however, if you violate their
rules, give them too much process, and don't get
it done soon enough, you will lose them.
Pattern
No. 4 - Convincer
Strategies.
How does a person become convinced of something?
We communicate through auditory, visual, and
kinesthetic processes; and via body language. We
each need to have data presented to us in a way
that matches our strategy. Here are some ways to
tell how a person processes: (1) Visual: if they
are visually reading every word, every chart,
every graph, then they have a visual convincer
strategy - they need to see things in order
to be convinced of them; this kind of client
always wants to come in and see you. (2) Auditory:
you can give them the proposal and it's like they
never saw it - they need to hear it; they will pay
much more attention to what you say then what is
written. (3) Kinesthetic or internal: these are
the most difficult to deal with because until they
tell you, you really don't know where you stand.
You can't read them - they have their own internal
strategies. They will say, "My gut tells me," or,
"I feel like this is a good decision." So you
should say something like, "Well, do you feel like
this is the right strategy for you?"
Pattern
No. 5 - Big Picture vs. Detail.
Be aware that when you talk to a person, it is
important to ask this question: "In order for you
to feel comfortable making a decision, how much
information are you going to need - do you want me
to give you just the big picture of what I
recommend, or do you need or want to know all the
background information?" People tend to sell and
communicate based on their own natural state. If
you are a big picture person, you tend to talk in
big picture terms - you tend not to get into
detail. That's okay for big picture people, but
when you deal with a detail-orientated person,
it's not enough and you will not get the results
you want.
Author's
note:
Joseph J. Lukacs, Business Coach, is the founder
of International Performance Group LLC., a
professional business coaching company delivering
customized coaching and training, by
telephone, to financial and insurance
professionals. International Performance Group
LLC. is based in Melbourne, Florida. Joseph can be
reached at 321-255-2889, by e-mail to
joe@ipg-coaching.com, or visit our Web site: http://www.ipg-coaching.com
|
**** Since our
inception we have helped over 400 financial consultants
make the move to independence.
"I
cannot express to you the joy and the increase in
quality of life that I have found since leaving the
wirehouse world." Shane Merritt, Branch
Manager Merritt Capital
Management
Here Are A Few of the
Benefits of "Going
Independent":
·
Payouts on all your business, including
fee based accounts of 90%
plus.
·
The opportunity for you, not someone at the home
office, to control your bottom line and the
profitability of your
practice.
·
The opportunity to build related businesses such
as insurance, qualified plans, or trust companies, and
keep those revenues.
·
The opportunity to eliminate your clients'
perceptions of conflicts of interest with research
departments and corporate finance groups - TRUE
OBJECTIVITY.
·
The opportunity to charge and keep substantial
fee income for planning, analysis and other services to
your clients.
·
The availability of technology that is as good or
better than anything you have
now.
The list goes
on...
This month's
Broker-Dealer
Opportunity:
Partnering
with the right people is as important to their success
as it is to yours. And, as the financial services
industry continues to evolve, the need for financial
strength, integrity, vision, and support becomes
paramount. If your broker/dealer does not give you a
feeling of security, maybe its time to take control of
your career.
Our client is committed to
providing you with the tools you need to succeed, along
with a competitive commission structure, so you can
realize your financial goals. They offer you a full
range of top-quality products and services to give you
the freedom to engineer the best solution for your
clients. And, recognizing that technology is a driving
force in the changing face of the financial services
industry, they are devoted to delivering the technology
and systems to make your practice more efficient.
TECHNOLOGY: Our
client recognizes that technology is a driving force in
the changing face of the financial services industry.
Their commitment to technology helps you keep up with
your clients spiraling expectations and keep pace with
industry changes. This BD is embracing technological
advances. They're devoted to delivering the technology
and systems to make your practice more efficient.
They're committed to helping you move to a paperless
environment. CLIENT
SERVICES/SUPPORT: This BD differentiates
itself from other broker/dealers through the level of
service and support provided by a dedicated home office
support staff. Experienced and knowledgeable individuals
in all departments take pride in working with Affiliate
partners to achieve mutual success.
PROFESSIONAL
DEVELOPMENT: As competition increases
and practices evolve, continuing your professional
development is critical to future success. As a
Broker/dealer partner, our client provides many
opportunities through multiple mediums for Affiliates to
stay ahead of their competition and gain the needed
knowledge to manage a successful practice. Through the
company web site, workshops, symposiums, and retreats
you have plenty of opportunities to network and continue
your professional development.
COMMISSIONS: They support
their Representatives independence by providing a highly
competitive commission structure, which is determined by
how an Advisor affiliates with this BD. Affiliation
options are based on an Advisors previous 12-month Gross
Dealer Concession and Fees. Minimum production to
affiliate with this BD, under home office supervision,
is $100,000 of previous 12 months gross dealer
concession. If your production is less than $100K, other
affiliation arrangements can be made.
If
you know someone who might be interested in the above
opportunity or who might be ready to go
Independent,
please have them visit www.goingindependent.com (go to our Opportunities section and click
on Hotjobs) or contact Jason Burke directly at
727-725-8876. | | |
|
Turning Point, Inc. 405 2nd Street South Suite A Safety
Harbor, FL 34695 (727) 725-8876 (727) 669-8263 (fx) www.tpisearch.com
tpi@tpisearch.com
|
|
|
Here's
some additional information from Turning Point,
Inc...
EMPLOYMENT NEWS: "Employment
in financial activities rose by 15,000 in August. This sector
has added 184,000 jobs year-over-year. Finance and insurance
continued to dominate this sector's job growth with 10,700 new
hires." Staffing Industry Employment Bulletin, Sept
5, 2005 FREE BENCH-MARKING
TOOLS: Are you interested in
comparing your practice to others in your sector of the
industry? At TURNING POINT, INC., we
have a strategic alliance with a well-respected firm in the
consulting industry, Tiburon
Strategic Advisors. Through them we are able to
offer the following FREE industry reports:
www.BrokerBestPractices.com www.BankBrokerBestPractices.com www.IndependentRepBestPractices.com www.FABestPractices.com
(Financial Advisors) www.InsuranceAgentBestPractices.com
By
clicking on any of these links, you will be taken to a webpage
where you can Preview these reports, take a short survey, and
then print the entire report when you're done. It's that
easy.
TURNING POINT in the
MEDIA! Mitch Vigeveno of Turning Point, Inc has
been quoted in several articles in 2005 (including Investment
News and Horsesmouth.com). Please visit our Media
page to read what Mitch had to say!
TURNING
POINT PARTNERS: Are you getting the most out of
your business? Are you operating at peak
efficiency? How about your marketing, your
compliance, or your HR? We have some friends who
can help you out. Just visit our Partners
section in our website for links to a variety of services that
are helpful to building your business!
Quote
of the day: "Success is a journey, not a
destination. The doing is often more important than the
outcome."
Arthur
Ashe | |
| To remove yourself from this
distribution, please hit the reply button and insert "Remove"
in the Subject Line. Turning Point, Inc. ©
2005 | | |